Returns & Exchanges

Return Policy: Our Unconditional Guarantee

We are as passionate about customer satisfaction as we are about blending tea. We hold ourselves to the highest standards…so you can, too. If for any reason you are not completely satisfied with our products, simply contact us to return them for a prompt and courteous replacement or exchange.

Twinings only accepts returns for items purchased directly from


If you have any other questions about your returns, exchanges, credits and existing order, please contact us at 
1-800-803-6695 or

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